Privacy Policy

Unibbet Privacy Policy – Full Protection of Malaysian Players' Personal Data Guaranteed

At unibbet, your privacy is more than a legal obligation — it is our commitment to every player. This document transparently explains how we collect, use, store, and protect your personal information every time you use our platform.

Document Information
Last Updated Date 1 June 2026
Version v3.1
Data Encryption 256-bit SSL
Compliance Malaysia PDPA

Six Ways unibbet Protects Your Personal Data

Each of these layers of protection works simultaneously to ensure your information remains safe in our hands.

256-bit SSL Encryption

All data transmitted between your browser and unibbet's servers is encrypted using 256-bit SSL — the same standard used by Malaysia's major banks. No third party can intercept or read your data in transit.

Integrated Secure Server

Your personal data is stored on servers protected by multiple layers of firewalls, with strict access controls. Only staff with specific authorisation can access sensitive data, and every access is logged for audit purposes.

Secure & Controlled KYC

The identity verification process (KYC) at unibbet is conducted using a secure and compliant system. Documents you submit are stored in encrypted form and used solely for identity verification purposes, nothing else.

No Data Sales

Unibbet has never and will never sell, rent, or share your personal data with third-party advertisers. Your data exists solely to operate unibbet's services, not for the advertising or marketing benefit of others.

Right to Data Erasure

You have the right to request deletion of your personal data from our systems upon account closure, subject to legal retention requirements. This request will be processed within 30 working days and written confirmation will be provided to you.

Malaysia PDPA Compliance

The unibbet Privacy Policy is drafted in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We take our local legal obligations seriously and continuously update our privacy practices in line with legislative changes.

1Introduction and Scope of Privacy Policy

This Privacy Policy ("Policy") describes unibbet's practices regarding the collection, use, disclosure, and protection of personal information you provide to us through the use of the unibbet.pro platform and all related services.

By registering an account or using any unibbet service, you agree to the collection and use of information as described in this Policy. If you do not agree with any part of this Policy, please stop using our platform.

Scope: This Policy applies to all users of the unibbet platform, including website visitors, registered members, and former members. It covers all data collected through the website, mobile app, and any communication channels with unibbet.

Unibbet acts as the data controller for the personal information you provide to us. This means we determine the purposes and means of processing your data, and we are fully responsible for ensuring it is handled in accordance with applicable privacy laws.

2Types of Personal Data We Collect

2.1 Data You Provide Directly

When you register or use unibbet's services, we collect the following information that you provide voluntarily:

  • Full name as stated in official identification documents
  • Active mobile phone number
  • Valid email address
  • Date of birth for age verification
  • Bank account or e-wallet details for deposit and withdrawal purposes
  • KYC documents such as national identity card, driving licence, or passport when required
  • Residential address for advanced identity verification

2.2 Data Collected Automatically

In addition to data you provide directly, unibbet's systems automatically collect the following technical information to ensure platform security and performance:

Data Type Purpose of Collection Retention Period
IP Address Security verification & fraud prevention 90 days
Activity Log Technical & security issue investigation 180 days
Device Information Device verification & access control For the duration of the active account
Cookies Data User experience & language preferences Until deleted by the user
Transaction Records Legal compliance & disputes 7 years (legal requirement)

3How We Use Your Personal Data

Unibbet uses your personal data responsibly and only for the following legitimate purposes:

  • Account Management: Process registrations, verify identity, and manage your account
  • Transaction Processing: Process deposits, withdrawals, and any other financial transactions
  • KYC Verification: Meet legal compliance requirements related to customer identity verification
  • Platform Security: Detect and prevent fraud, bot usage, and suspicious activity
  • Customer Support: Resolve your enquiries, complaints, and support requests
  • Service Communications: Send important notifications related to your account, transactions, and security
  • Platform Enhancements: Analyse aggregated usage patterns to improve the user experience
  • Legal Compliance: Fulfil reporting and compliance obligations to relevant authorities
Data Minimisation Principle: unibbet only collects data that is strictly necessary for the stated purposes. We do not collect excessive data or data that lacks a clear and legitimate purpose.

4Data Sharing and Disclosure to Third Parties

4.1 Core Principles

Unibbet does not sell, rent, or trade your personal data to any third party for marketing or advertising purposes. This is an absolute commitment with no exceptions.

4.2 Permitted Sharing

In the following limited situations, we may share some of your data with trusted parties:

  • Payment Service Providers: Payment gateways such as FPX, DuitNow, and e-wallet providers receive only the minimum transaction data required to process your payment
  • Game Providers: Third-party gaming platforms receive a masked user ID (not your real name) for the purpose of managing game sessions
  • Legal Authority: When required by a valid court order or a competent law enforcement authority
  • Audit Services: Independent auditors who conduct security compliance and system accuracy checks
Data Protection Agreement: All third parties that receive unibbet user data are bound by strict data protection agreements. They are not permitted to use that data for any purpose other than what is specified in their agreement with unibbet.

5Data Security Measures We Practice

We continuously invest in security infrastructure to ensure your data is protected against both internal and external threats. The following are the key security layers we employ:

  • Data Encryption in Transit: 256-bit SSL/TLS for all communications between the platform and users
  • Data Encryption at Rest: Sensitive data such as bank account numbers is stored using AES-256 encryption
  • Internal Access Control: The principle of least privilege ensures staff only access the data they need to perform their duties
  • 24/7 Security Monitoring: An automated threat detection system monitors for any abnormal activity
  • Regular Auditing: Independent security audits are conducted periodically by qualified third parties
  • Secure Data Backup: Data is regularly backed up to a secure, separate location to ensure service continuity
Response to a Data Breach: In the event of any data breach affecting your information, unibbet will notify you within 72 hours of detecting the incident, in line with industry best practices.

6Use of Cookies and Tracking Technologies

6.1 What Are Cookies?

Cookies are small text files stored on your device by your web browser. unibbet uses cookies to keep the platform running smoothly, remember your preferences, and deliver a better experience.

6.2 Types of Cookies We Use

  • Essential Cookies: Required for the platform to function — including login session cookies and security cookies. These cookies cannot be disabled as the platform will not work without them
  • Preference Cookies: Remember your language preferences, display settings, and personal configurations
  • Analytics Cookies: Collect aggregated and anonymised usage data to help us understand how users interact with the platform

6.3 Managing Your Cookies

You can control and delete cookies through your web browser settings. However, disabling essential cookies may affect the functionality of the unibbet platform. For instructions on managing cookies in your browser, please refer to your browser's help documentation.

7Your Rights Regarding Personal Data

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and unibbet's internal policies, you have the following rights regarding your personal data:

1
Right of Access

Request a copy of the personal data we hold about you in a readable format.

2
Right to Rectification

Request correction of inaccurate or incomplete personal data in our records.

3
Right to Erasure

Request deletion of your personal data upon account closure, subject to legal obligations.

4
Right to Restrict Processing

Request that we restrict how we use your data under certain circumstances permitted by law.

5
Right to Object

Object to the processing of your data for direct marketing purposes at any time.

6
Right to Data Portability

Receive your personal data in a structured, machine-readable format for transfer to another party.

To exercise any of the above rights, contact the unibbet support team via live chat or email at [email protected]. Requests will be processed within 30 business days and you will receive written confirmation.

8Data Retention Period

Unibbet retains your personal data only for as long as necessary to fulfil the purpose of collection or to comply with legal requirements. When data is no longer needed, it will be securely deleted or anonymised.

Active account data is retained for the duration your account is active, plus any period required by law. Financial transaction records are kept for 7 years in line with Malaysia's legal requirements. Security logs are retained for 180 days. Cookies data is cleared according to each cookie's expiry period or when you delete it from your browser.

When your account is permanently closed, unibbet will initiate the data deletion process within 90 days. Data that must be retained by law will be kept in a restricted, access-controlled format until the mandatory retention period expires.

9Amendments to the Privacy Policy

Unibbet reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Any changes will take effect once published on this page.

For material amendments that significantly affect how we handle your data, we will send you a notification by email or an in-platform notice at least 14 days before the changes take effect. Your continued use of the platform after the effective date of those changes is considered your acceptance of the updated Policy.

We encourage you to review this page periodically to stay informed about how we protect your information. The "Updated" date at the top of this page reflects the date of the latest revision.

10How to Contact Us for Privacy Enquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer through the following channels:

  • Live Chat: Available 24/7 directly from the unibbet platform — the fastest way to get a response
  • Email: [email protected] — for detailed enquiries requiring a written response
  • Response Time: Privacy-related requests will be responded to within 72 business hours

For matters involving data rights or formal privacy complaints, please include "Data Privacy Request" in the subject line of your communication so it is routed directly to the responsible team.

Privacy FAQ at unibbet

Absolutely not. unibbet has never and will never sell, rent, or share your personal data with any advertiser or third-party marketing company. Your data is used solely to operate unibbet's services, process your transactions, and fulfil relevant legal requirements. This is a core commitment with no exceptions.

You can request a copy of your personal data by contacting the unibbet support team via live chat and stating "Data Access Request". You will need to verify your identity before any data is released, to ensure the security of your information. Requests will be processed within 30 working days and you will receive your data in a readable format.

When your account is closed, unibbet will initiate the deletion of your personal data within 90 days. However, financial transaction records must be retained for 7 years in accordance with Malaysia's legal requirements. This data is stored in a restricted format with strict access controls and is not used for any purpose other than legal compliance.

In the event of a data breach affecting your personal information, unibbet will notify you within 72 hours of detecting the incident. The notification will include details about the data involved, potential impact, and the steps taken and being taken to address the situation. We will also report serious incidents to the relevant authorities as required by law.

No. unibbet does not store your full card number, PIN, or internet banking password. All payments are processed directly through secure payment gateways such as FPX and DuitNow. unibbet only stores your bank account number (not card number) in encrypted form for withdrawal processing purposes. This information cannot be used to make any payment without your explicit authorisation.
Your Data, Your Control

Play with Peace of Mind at unibbet — Your Privacy is Fully Protected

Now you know how we protect your data. Register a unibbet account today and enjoy a safe, transparent, and exciting wagering experience alongside over 500,000 Malaysian players who trust us.

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256-bit
PDPA
Compliance
KYC
Secure
24/7
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